Frequently Asked Questions
Shipping Policy
During Halloween and the Holiday Season, please be advised that shipping delays may occur. We value your business and understand the excitement of these festive periods. However, due to the increased volume of shipments, processing times may take longer than usual. Rest assured, we are dedicated to minimizing any delays and ensuring your orders reach you promptly. We appreciate your understanding and thank you for choosing us as your preferred destination for celebrations!
Shipping Options
STANDARD MAIL USPS SHIPPING (FREE!!!!) - Delivery within 2-3 Business Days, plus processing time. We process orders within one day!
DOMESTIC EXPEDITED MAIL USPS - Delivery within 1-2 Business Days to most US states & locations, plus processing time.
CANADA EXPRESS MAIL USPS - Delivery within 5-7 Business Days to most Canadian Provinces, plus processing time.
INTERNATIONAL EXPRESS MAIL USPS - Delivery within 5-7 Business Days to most countries, plus processing time.
Processing Times: All items have a processing time of at least 1 business day. However, during holidays and Halloween, processing times may vary between 2-3 business days. Please read carefully item descriptions. We strive to fulfill orders promptly to ensure minimal waiting time for our valued customers.
Order Deadline: If you have a deadline for receiving your order, kindly include a comment during the checkout process. We will do our very best to work with you and expedite your shipment. However, please note that while we strive to accommodate special requests, we cannot guarantee delivery by specific dates.
International Shipping Limit: The maximum weight for international shipping is 70 pounds for most countries. If your order exceeds this weight limit, please consider splitting it into multiple shipments or contacting us to explore alternative shipping arrangements.
Business Days: and Delivery Guarantee Business Days are from Monday through Friday, excluding US holidays. While we prioritize timely delivery, we cannot guarantee deliveries on Saturdays or specific holidays. Please order in advance.
Shipping and Processing Times: We are currently offering FREE US Standard Shipping (2-3 business days to most states, except CA, which is two days) on all orders. No coupon code is needed. Most items have a 1-2 day processing time, calculated in business days only. Weekends and American holidays are not included. If you place an order on a Business Day after 1 pm, your order will start processing on the next business day.
Contacting Us: If you have any concerns or questions regarding your order or shipping, please feel free to contact us via email or our customer support. We are here to assist you and ensure your shopping experience is as pleasant as possible.
Delivery Instructions: If you anticipate being unavailable to receive the shipment and would like FedEx/UPS to leave it at your front door, we strongly suggest posting a note on your front door stating so. FedEx can then follow your directives when they see the note. However, please note that we cannot instruct FedEx, UPS, and/or USPS to leave packages for you. You must post a note if you wish to arrange this.
Privacy: For your privacy, please be aware that the return address on your package(s) will state "Musotica" or "Musotica Sales" only. Packages do not bear any logos and are kept private.
Return Policy
Please read carefully before ordering:
- Returns
- Instructions for Returns
- Damaged Items & Claims
- Coupons & Store Credit
- Cancellations
- Refused Packages
- Special Rules and Conditions
Returns
For all returns please go to: Seamless Returns. We cannot guarantee returns without a tracking number. We suggest you get a signature confirmation. We are not responsible for any packages lost.
If for any reason you are not totally satisfied with your purchase, you can return it within 14 days from the time you receive your item(s). Please see exceptions to the rule. For Crochet Items (on sale), Leather Items, Fur Items, Fitness Wear, Packaged Hosiery, Halloween Items, Holiday items, Thongs & G Strings and Sale items please see special instructions under Special Rules and Conditions.
Instructions for Returns
All returned items must be within 14 days from the time you receive your item(s) and in Sellable Condition. Returned items are subject to inspection and will not be accepted if they are worn, soiled, altered, have missing tags, or are missing/damaged original packaging.
No Return Authorization Number is needed when shipping back a return or exchange. Please log in to our Seamless Return Portal. Please include in your return your packing slip or invoice. Returns without an invoice will be delayed.
Damaged Items & Claims
If your order arrives damaged, submit a claim through Seamless Returns within 48hrs of receiving your order. Upload a picture and we will facilitate an exchange or return. We will reimburse for return shipping only at standard mail pricing.
Coupons & Store Credit
You will be issued a store credit in the form of a coupon code, which will be emailed to you. One coupon per order may be used. The entire dollar amount must be used at the time of ordering, or the remaining value will be forfeited.
Cancellations
Musotica.com does not accept cancellations. Once an order has been placed, the credit card used will be charged, and the process cannot be reversed. Orders can be returned for a refund according to our 14 Day Return Policy.
Refused Packages
Refused Packages will not be accepted as a return. Refused orders or those marked with the wrong address will be restocked, and a store credit will be issued. Shipping charges are non-refundable.
Special Rules and Conditions
Special Rules and Conditions apply for Crochet Items, Sequined Items, Shape Wear, Leather Items, Fur Items, Fitness Wear, Packaged Hosiery, Halloween Costumes, Halloween Accessories, Holiday items, Holiday Accessories, Valentine items, Valentine Accessories, Belly Rings, Body Jewelry, Thongs, G Strings, and Sale items. No returns will be accepted. Only exchanges or store credit will be offered.
- Shape Wear is non-refundable and can only be exchanged for size, color, or store credit.
- Leather Items are non-refundable and can only be exchanged for size, color, and store credit.
- Packaged Hosiery will be accepted only if the packaging has not been opened.
- Halloween Costumes & Accessories cannot be canceled once placed. Refunds will be given only if the items are sold out or damaged.
- Christmas Costumes can be returned by December 22nd for store credit only.
- Valentine's Day Items can be returned by February 10th for an exchange or store credit.
- Stockings, Thongs, G Strings cannot be returned or exchanged if opened.
- Sale Items are non-refundable and are final sale.