- Instructions for Returns
- Damaged Items & Claims
- Coupons & Store Credit
- Refused Packages
- Special Rules and Conditions
Musotica.com boasts the absolute best return policy in the Internet store business! No Return Authorization numbers needed and no re-stocking fees are charged! If for any reason you are not totally satisfied with your purchase, you can return it within 14 days from the time you receive your item(s).
For Crochet Items, Sequined Items, Shape Wear, Leather Items, Fur Items, Fitness Wear, Packaged Hosiery, Halloween Items, Holiday items, Valentine items, Belly Rings, Body Jewelry, Thongs & G Strings and Sale items please see special instructions under Special Rules and Conditions.Back to Top
Instructions for Returns
All returned items must be within 14 days from the time you receive your item(s) and in Sellable Condition. Returned items are subject to inspection and will not be accepted if they are worn, soiled, altered, have missing tags, are missing original packaging and damaged in any other way. They will be shipped back to you if these conditions exist and return shipping charged on the original credit card.
No Return Authorization number is needed when shipping back a return or exchange except for claims on damaged items. However a copy of your invoice is required to be included inside the package (invoice is emailed to you when you place your order, please print it out and include it in your return) and also a written note or return form stating if you want to return, exchange, or receive store credit. If the original invoice is not included we will issue a store credit only.
When returning an item, please mark on your carrier's air bill, the "Signature Delivery Confirmation". This requires that a signature must be acquired when delivering a package to confirm receipt. An area for this is usually indicated on the air bill for UPS, Fed Ex, USPS, DHL, etc. This allows for the package to be tracked and will serve as evidence of shipping/ mailing/ and delivery date. We are not responsible for any returned packages lost in transit by the U.S. Postal Service or your chosen carrier. We suggest you get insurance for your package.
All returns must be sent to the following address:
MUSOTICA WEAR (this is not a store location!)3727 W. Magnolia Blvd. #452
Burbank, CA 91505
1 (800) 240-0221 (toll free)
+1 (818) 239-4849
+1 (818) 239-4842 (fax)
Make package attention to "Exchange" for exchanges, and "Return", for returns. If you do not mark your packages accordingly, it may delay the process. Absolutely no "walks ins" for returns are permitted at this address, as Musotica.com is not an actual physical store. It is an Internet retail store.Back to Top
Damaged Items & Claims
If your order arrives damaged or not as described, a claim must be emailed to us within 24hrs of receiving your order. Please email us with a picture and we will gladly facilitate an exchange or return. Once we receive your claim by email we will either set you up with a return label or require you to ship it back to us by standard mail. We will only reimburse you for a return shipping at standard mail pricing if our inspection shows a damaged item or any other discrepancies. Damaged items can only be replaced or refunded once we receive them and are fully inspected. Please allow 7 business days for inspection. If an item is found damaged and/or incorrectly shipped to you we will gladly refund you for the original shipping cost and/or return shipping.Back to Top
Coupons & Store Credit
You will be issued a store credit in the form of a coupon code for late returns and non-refundable items. A coupon code will be emailed to you and can be redeemed at any time. Only one coupon per order may be used, as our payment system does not allow for multiple coupons. The entire dollar amount of your coupon or store credit must be used at the time of ordering, or the remaining value amount will be forfeited.Back to Top
Musotica.com does not accept cancellations. In order to keep our prices low, we cannot offer cancellations. Once an order has been placed, the credit card that is used will be charged and the process cannot be reversed. If you like to cancel and order you will be issued a store credit only.Back to Top
Refused Packages will not be accepted as a return. Refused orders and/or marked with wrong address will be restocked, and a store credit will be issued. Shipping charges incurred are non-refundable.Back to Top
Special Rules and Conditions
Special Rules and Conditions apply for Crochet Items, Sequined Items, Shape Wear, Leather Items, Fur Items, Fitness Wear, Packaged Hosiery, Halloween Costumes, Halloween Accessories, Holiday items, Holiday Accessories, Valentine items, Valentine Accessories, Belly Rings, Body Jewelry, Thongs, G Strings and Sale items. No returns will be accepted. Only exchanges or store credit will be offered. See below for specifics.
- Sequined Items are non-refundable and can only be exchanged for size, color or store credit. They must also be in good condition, in the original packaging, and returned to Musotica.com within 14 days of receipt of the original order.
- Shape Wear is non-refundable and can only be exchanged for size, color or store credit. They must also be in good condition, in the original packaging, and returned to Musotica.com within 14 days of receipt of the original order.
- Leather Items are non-refundable and can only be exchanged for size, color and store credit. They must also be in good condition, in the original packaging, and returned to Musotica.com within 14 days of receipt of the original order.
- Packaged Hosiery (incl. Stockings, Body Stockings, Pantyhose, Fishnet Items, Socks, Panties, Gloves, Leg Warmers, Arm Warmers) will be accepted only if the packaging has not been opened.
- Halloween Costume & or Halloween Accessories (including Shoes and Accessories ordered with Halloween Costumes) cannot be canceled once they have been placed.They may be returned for an exchange or store credit only! No refunds will be given on Halloween Costumes and Accessories! The only exception for a Refund is if Halloween Costumes or Halloween Accessories are sold out and not available. In that case we will notify you as soon as we can. It can take 24-48 hours until Musotica.com will know this information because sometimes an item sells out before we can process your order. Upon notification to that an item is not available, we also refund your money back to you. Please note that for refunds it may take up to two billing cycles (60 days) before your return is credited and reflected on your monthly statement. If you are returning Halloween items to us for an exchange or store credit, they must be received by October 15th, of the year in question! This deadline is to insure that all exchange/ credit processes will be taken care of before Halloween (October 31st). It will also allow us enough time to send back the new items requested for exchange. NO RETURNS FOR STORE CREDIT OR EXCHANGES WILL BE ACCEPTED AFTER OCTOBER 15th! IN OTHER WORDS YOU NEED TO ALLOCATE YOUR TIME ACCORDINGLY SO THAT AN EXCHANGE CAN BE MADE BY OCTOBER 15th! AFTER OCTOBER 15th HALLOWEEN ORDERS ARE "FINAL SALE" AND WILL BE REFUSED AND SENT BACK TO YOU unless you have previously contacted us regarding the return and we have approved your return or exchange. Refunds are only granted if the item was received damaged or if a wrong item was received. Any Halloween Costume or accessory received by us after October 15th, without a prior approval, is "Final Sale" and will be refused. That means we will not accept your package upon delivery. We are not responsible for refused packages. So, if you place your order after, or even a few business days before the 15th, consider your purchase to be Final Sale, since time will not permit a return before the 15th. Processing Times for Halloween costumes may vary though it usually states 2-3 days. We can only guarantee delivery before October 31st, but we will notify you immediately if or some reason your delivery cannot be met. We can also assume that your deadline is October 31st, but if you have another deadline, please mention it in our Comments Section during your shopping cart check out. Again, if we cannot meet your deadline we will contact you by e-mail. Your deadline must be reasonable and follow the posted processing times. Other conditions include: that Halloween Costumes and Halloween Accessories must be of the same or higher value of original purchase; original e-mailed invoice must be included, they must be returned in their original packaging; they must be in good condition; and they may only be exchanged for size, and - or Halloween style only. If either alternate size or Halloween style are not available we will offer a store credit only. Halloween Costumes on Sale are "Final Sale" and will be refused.
- Holiday and Valentine items, including Shoes and Accessories ordered in combination with Holiday and Valentine items cannot be canceled once they have been placed. Holiday items may be returned by December 22nd (we must receive them by that date!) for an exchange or store credit only. The only exception for a Refund is if a Holiday item or Holiday Accessory is sold out and not available. In that case we will notify you as soon as we can. It can take 24-48 hours until Musotica.com will know this information because sometimes an item sells out before we can process your order.
- All Holiday Costume orders placed after December 21st cannot be guaranteed to be delivered in time for Christmas.
- All Holiday costumes with 5-7 business day processing times, (see item description for details), placed after December 14th, cannot be guaranteed to be delivered in time for Christmas.
- All Holiday costumes with 1 to 2 weeks business day processing times, (see item description for details), placed after December 7th, cannot be guaranteed to be delivered in time for Christmas. Due to the volatility of and constant changes in the marketplace, there is a small chance that the item(s) you ordered will be out of stock or discontinued when your order is processed. If this should be the case, you will be notified via email that we will not be able to ship the item(s).
- No returns/exchanges on Holiday items will be accepted after December 22nd of the year in question.
- Valentine items (items included in our Valentine section, including Shoes and Accessories ordered with Valentine items) cannot be canceled once they have been placed. Valentine items may be returned by February 10th (we must receive them by that date!) for an exchange or store credit only. The only exception for a refund is if a Holiday item or Holiday Accessory is sold out and not available. In that case we will notify you as soon as we can. It can take 24-48 hours until Musotica.com will know this information because sometimes an item sells out before we can process your order.
- No Valentine items will not be accepted after February 10th of the year in question and will be refused.
- Belly Rings, Body Jewelry, Thongs, and G Strings cannot be returned or exchanged. No exceptions.
- Items marked on sale are non-refundable and cannot be returned or exchanged.